Contact Us

28 Hoddle St

Robertson NSW 2577

T:   +61 2 4885 2569

F:   +61 2 4885 2146

E:   [email protected]

We are interested in working with doctors who share our vision of inclusive and universal health care for all.

Doctors wishing to join our practice should contact Sue Bosevski the

Practice Manager

Some technical information for doctors who wish to join us:

For doctors wishing to join our practice here are a few technical specifications. The Robertson Doctor is classified RMMA5 or in the new classification we are A2. Whilst Robertson is rural there are different categories of rural. For most grants offered by the Rural Doctors' Network practices need to be GP ARIA 3 or above. Robertson because of its proximity to the sea is GP ARIA 2. The Southern Highlands surprisingly is not a DWS but I am able to apply on a case by case basis for a PADWS which basically means we are DWS for the one OTD who wants to join us.

  PRIVACY STATEMENT  Robertson Doctor recognises the importance of privacy, confidentiality protection for all our patients and those that visit our practice and website. Robertson Doctor will make this Privacy Policy available for anyone that asks for it. Our principal concern is and always will be the health of patients who visit our practice. To ensure our patients can feel confident with giving our practice information, a high level of trust and confidentiality is always maintained. Our already established culture of confidentiality is in line with the Federal Privacy Act which in 2001 was amended to include the Private Health Sector throughout Australia. Our Practice obligations have no exceptions to the Privacy Act in regards to the personal information we hold in trust. Thus we can ensure that our patient’s privacy will be protected when visiting our practice or our website.  

How we use and disclose information collected  Understanding that the information we collect both on our website and at our practice is often of a highly sensitive nature, this practice will always ensure that it is compliant with the highest privacy standards to keep all personal information secure and protected. All information is stored electronically and is password protected on several levels. All employees and contractors that work with and at Robertson Doctor are required to sign and comply with our confidentiality agreement. To ensure our patients are provided with the best treatment for medical and/or allied health services this practice, on behalf of the practitioners and the practitioners themselves may collect personal information (including Health Information) to meet this purpose. The personal information collected will include, but is not limited to:  

  • the patients name
  • address
  • telephone number
  • Medicare number
  • current drugs/medication or treatment used by the patient
  • current and previous medical history, including where clinically relevant family/social medical history
  • the name of any health service provider or medical specialist to which the patient is referred
  • Copies of any letter of referral and letters relating to the patient.

Patient information will be shared within the practice for administrative and billing purposes, also to enable the patient to be attended by other practitioners who provide medical and allied health services at and from our Practice. This Practice may access information:selecting the options from the toolbar.

  • provided directly by the patient to our practice or through our website
  • provided on patients behalf with their consent
  • from health service providers/medical specialists who patients are referred to
  • from health providers who refer a patient to medical/allied health practitioners working within our practice premises

Collection of personal information by the Robertson Doctor may be used or disclosed if required by law, if there is a serious threat to the health or safety of an individual to public health and safety, for referral of patients to other health service providers or medical specialists, or the purpose of which the patient was advised and to provide the patient with the best health treatment. The collection and disclosure may also be used for the purpose of billing, liaising with Government Departments regarding Medicare, training, to facilitate any improvements in our services and may be at times be required by Robertson Doctor insurers. Health Information is kept for a minimum of 7 years for adults from the last occasion to which health service was provided to the patient. If the patient is under the age of 18 then records must be kept until the person has attained 25 years of age. Information is also collected about the medical and allied health practitioners, directly from them or with their agreement, who provide services within our practice. This information includes:

  • their name
  • address
  • telephone number
  • qualifications and experience
  • insurance information

Using health information for quality improvement and research  We use patient health information to assist in improving the quality of care we give to all our patients by reviewing the treatments used in our practice.  We may also use information that does not identify you in research projects to improve health care in the community.  You will normally be informed if your information is to be used for this purpose and will have the opportunity to refuse to have your unidentified information used in this way.  Wherever practicable, the information used for research will not be in a form that would enable you to be identified.  The publication of research results which use your information will never be in a form that enables you to be identified.  In some circumstances, where the research services an important public interest, identifiable medical records can be used for medical research without your consent and under the guidelines issued by the National Health and Medical Research Council.  This research must be approved by an official ethics committee.  

Your access to your health information  You have access to the information contained in your medical record.  You may ask your doctor about any aspect of your health care including information in your record.  We believe sharing information is important for good communication between you and your doctor and for good health care.  Information in your record can be provided to you by way of an accurate and up to date summary of your care, for instance if you are moving away to a new doctor.  Do not hesitate to ask your doctor if you want a summary of your health care for any reason.  If you request a summary or direct access to your full medical record, your doctor will need to consider the risk of any physical or mental harm to you or any other person which may result from disclosure of your health information, and may need to remove any information that may impact on the privacy of other individuals.   Your doctor will be pleased to provide a full explanation of the health summary or medical record provided. Depending on what is involved you may be asked to contribute to the cost of providing this information. 

Resolving your concerns regarding the privacy of your health information  If you have any concerns regarding the privacy of your health information or regarding the accuracy of the information health by the practice, you should discuss these with your doctor.  Inaccurate information will be corrected or your concerns noted in the records.  For legal reasons, the original notes will be retained.  Further information on Privacy Legislation is available from:  

Office of the Federal Privacy Commissioner 1300 363 992

Health Care Complaints Commission (NSW) 1800 043 159

Community and Health Service Complaints Office (ACT) 02 6205 2222

Office of the NSW Privacy Commissioner 02 9266 5588

 Other that what is stated in this policy we will not sell, distribute or disclose any personal information to any third party.  

Website Security  We endeavour to ensure our website is as secure as possible; however, users need to be aware that the World Wide Web is not a secure medium.  Robertson Doctor and its associates take no liability for any interference or damage to a user’s computer system, software or data occurring in connection with this website.  We strongly recommend users’ undertake appropriate measures to ensure their computer is protected again third party interference whilst on the web.