28 Hoddle St
Robertson NSW 2577
T: +61 2 4885 2569
F: +61 2 4885 2146
Our affiliated Clinics: We are not one big homogenous corporate
entity, but rather a cluster of individual practices, each reflecting the unique
character of the community it serves and working in cooperation with its other
sister clinics in the region to offer the best in primary care.
Both the Northern and Southern Polyclnics are in Districts of Workforce Shortage (DWS) and also have Area of Need Status (AON).
We are interested in working with doctors who share our vision of inclusive and universal health care for all.
Doctors wishing to join any of these vibrant practices should contact Pi Wei in the
Some technical information for doctors who wish to join us:
wishing to join our practice here are a few technical
specifications. The Robertson Doctor is classified RMMA5 or in the new
classification we are A2. Whilst Robertson is rural there are
different categories of rural. For most grants offered by the Rural
Doctors' Network practices need to be GP ARIA 3 or above. Robertson
because of its proximity to the sea is GP ARIA 2. The Southern
Highlands surprisingly is not a DWS but I am able to apply on a case by
case basis for a PADWS which basically means we are DWS for the one OTD
who wants to join us.
Robertson Doctor recognises the importance of
privacy, confidentiality protection for all our patients and those that visit
our practice and website.
Robertson Doctor will make this Privacy
Policy available for anyone that asks for it.
Our principal concern is and always will be
the health of patients who visit our practice.
To ensure our patients can feel confident with giving our practice
information, a high level of trust and confidentiality is always maintained.
Our already established culture of
confidentiality is in line with the Federal Privacy Act which in 2001 was
amended to include the Private Health Sector throughout Australia. Our Practice obligations have no exceptions
to the Privacy Act in regards to the personal information we hold in
trust. Thus we can ensure that our patient’s
privacy will be protected when visiting our practice or our website.
use and disclose information collected
Understanding that the information we collect
both on our website and at our practice is often of a highly sensitive nature,
this practice will always ensure that it is compliant with the highest privacy
standards to keep all personal information secure and protected. All information is stored electronically and
is password protected on several levels.
All employees and contractors that work with and at Robertson Doctor are
required to sign and comply with our confidentiality agreement.
To ensure our patients are provided with the
best treatment for medical and/or allied health services this practice, on
behalf of the practitioners and the practitioners themselves may collect
personal information (including Health Information) to meet this purpose. The personal information collected will
include, but is not limited to:
Patient information will be shared within the
practice for administrative and billing purposes, also to enable the patient to
be attended by other practitioners who provide medical and allied health
services at and from our Practice.
This Practice may access information:
- the patients
- telephone number
- Medicare number
drugs/medication or treatment used by the patient
- current and
previous medical history, including where clinically relevant
family/social medical history
- the name of any
health service provider or medical specialist to which the patient is
- Copies of any
letter of referral and letters relating to the patient.
Collection of personal information by the
Robertson Doctor may be used or disclosed if required by law, if there is a
serious threat to the health or safety of an individual to public health and
safety, for referral of patients to other health service providers or medical
specialists, or the purpose of which the patient was advised and to provide the
patient with the best health treatment.
The collection and disclosure may also be
used for the purpose of billing, liaising with Government Departments regarding
Medicare, training, to facilitate any improvements in our services and may be
at times be required by Robertson Doctor insurers.
Health Information is kept for a minimum of 7
years for adults from the last occasion to which health service was provided to
the patient. If the patient is under the
age of 18 then records must be kept until the person has attained 25 years of
Information is also collected about the
medical and allied health practitioners, directly from them or with their
agreement, who provide services within our practice.
This information includes:
directly by the patient to our practice or through our website
- provided on
patients behalf with their consent
- from health
service providers/medical specialists who patients are referred to
- from health
providers who refer a patient to medical/allied health practitioners
working within our practice premises
health information for quality improvement and research
We use patient health information to assist
in improving the quality of care we give to all our patients by reviewing the
treatments used in our practice.
We may also use information that does not
identify you in research projects to improve health care in the community. You will normally be informed if your
information is to be used for this purpose and will have the opportunity to
refuse to have your unidentified information used in this way.
Wherever practicable, the information used
for research will not be in a form that would enable you to be identified. The publication of research results which use
your information will never be in a form that enables you to be identified.
In some circumstances, where the research
services an important public interest, identifiable medical records can be used
for medical research without your consent and under the guidelines issued by
the National Health and Medical Research Council. This research must be approved by an official
- their name
- telephone number
access to your health information
You have access to the information contained
in your medical record. You may ask your
doctor about any aspect of your health care including information in your
record. We believe sharing information
is important for good communication between you and your doctor and for good
Information in your record can be provided to
you by way of an accurate and up to date summary of your care, for instance if
you are moving away to a new doctor. Do
not hesitate to ask your doctor if you want a summary of your health care for
any reason. If you request a summary or
direct access to your full medical record, your doctor will need to consider
the risk of any physical or mental harm to you or any other person which may
result from disclosure of your health information, and may need to remove any
information that may impact on the privacy of other individuals.
Your doctor will be pleased to provide a full
explanation of the health summary or medical record provided.
Depending on what is involved you may be
asked to contribute to the cost of providing this information.
your concerns regarding the privacy of your health information
If you have any concerns regarding the
privacy of your health information or regarding the accuracy of the information
health by the practice, you should discuss these with your doctor. Inaccurate information will be corrected or
your concerns noted in the records. For
legal reasons, the original notes will be retained.
Further information on Privacy Legislation is
Office of the Federal Privacy Commissioner
1300 363 992
Health Care Complaints Commission (NSW)
1800 043 159
Community and Health Service Complaints
02 6205 2222
Other that what is stated in this policy we
will not sell, distribute or disclose any personal information to any third
We endeavour to ensure our website is as
secure as possible; however, users need to be aware that the World Wide Web is
not a secure medium. Robertson Doctor
and its associates take no liability for any interference or damage to a user’s
computer system, software or data occurring in connection with this
website. We strongly recommend users’
undertake appropriate measures to ensure their computer is protected again
third party interference whilst on the web.